Return, Refund & Cancellation Policy
All of the items selling on Jefmaz.lk website even the small gadgets will be double checked and tested by our quality control team before they are sent out. We guarantee you will be satisfied with our products. Most importantly, we guarantee your satisfaction or we guarantee to make it right! Hence, we provide open delivery service. If You are not Satisfied returned them and you will be Refunded.
Products Return Policy
We hope that you will love everything you buy from us, however if this is not the case, Jefmaz.lk has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has any issues or if the item is faulty or not what you ordered.
You need to inform us within 7 days from the date of delivery of the item to your end customer.
Conditions for Returns:
- If the item we sent is a wrong item or a defective piece, we cover full return charges i.e., we provide refunds for the product and also refund for the return shipment cost.
- If customer wants to return the item after receiving the right item in a right condition, still we provide refunds for the product, but return shipment charge has to be borne either by the customer or the reseller, you.
*Health protection, Hygiene products, Unstitched Materials, Lingerie Items, Veshtis, Lungis & other non-readymade clothing item returns not accepted.
Note: Items should contains the tags and packages as received. Tags should not be removed. Items should be in the same condition as received. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Cancelling Orders & Refund:
All orders placed on the Jefmaz can be cancelled only if it has not been processed yet.
How to cancel an order?
- After placing the order, if you wish to cancel it, go to My Account > Orders.
- Under the order actions tab, there are option of Cancel, Exchange, refund Orders.
- Once you click on that a confirmation pop up will come up and you can add your reason of order cancel, Exchange, refund and then click submit.
- After confirming confirming, we will take accessory actions.